Integrated and Scaled a Communications Platform for Millions of Users
A healthcare provider aimed to connect millions of US veterans with their healthcare providers through a unified communications system. Our team of 35 senior engineers developed new automated channels, including an Interactive Voice Response (IVR) system and a WebChat tool. They also addressed over 1,000 issues to achieve WCAG accessibility certification and migrated the core database to a more secure PostgreSQL structure. This resulted in an 86% increase in patient interactions, reaching 4.9 million in a single year.
- React
- Node.js
- TypeScript
- PostgreSQL









